Terms and Conditions

1. Introduction

Welcome to Fresh[co]. By accessing and using our website, mobile app, and home laundry services in the Aburrá Valley Metro Area, you agree to be bound by the following terms and conditions. Please read them carefully before using our services.

2. Service Description

Fresh[co] acts as a technology and logistics intermediary that connects users with washing, drying, and ironing needs to partner laundromats. Our service includes the pickup, processing, and delivery of garments to the addresses indicated by the user within our coverage zones.

3. Care Policy and Garment Guarantee

We treat your garments with the utmost professional care. However, we are not responsible for:

• Natural wear and tear from prior use.
• Loss of buttons or fragile ornaments during the standard washing process.
• Items forgotten in pockets (please check your garments before handing them over).

In the event of verifiable damage caused directly by our operations or those of our partner laundromats, maximum compensation will be limited to a predefined value in our service policy, which will not exceed [Amount X] times the cost of washing the specific item.

4. Payments and Subscriptions

Payments for Express services are per kilo or per item, according to current rates. 'Freshness' subscription plans are billed recurringly every 30 days. Users may cancel their subscription at any time before the next billing cycle.

5. Legal Contact

For any inquiries regarding these terms and conditions, you may contact us via email at freshcolombia.app@gmail.com.