Privacy Policy

1. Information we collect

To provide you with a "Fresh" and hassle-free experience, we collect information when you register, request a service, or communicate with us. This includes:

• Personal information: Full name, phone number (WhatsApp), and email address.
• Logistics information: Residence or delivery address, geolocation data, and special instructions for the driver.
• Service information: Order history, washing preferences, and communications through our support channels.

2. How we use your information

At Fresh[co], we do not sell your data. We use your information exclusively to:

• Process, collect, and deliver your laundry orders efficiently.
• Send you real-time notifications about the status of your clothes via WhatsApp.
• Improve our logistics routes and optimize service in your coverage area.
• Process payments and prevent fraud on our platform.

3. Sharing your information (Third parties)

For the magic to happen, we need to share strictly necessary data with our operational partners:

• Drivers: We share your name, contact number, and address temporarily to perform the pickup and delivery.
• Partner Laundromats: We share your order ID and care instructions, but your residential address remains anonymous to them.
• Technology providers: Messaging services like Twilio/WhatsApp and regulated payment gateways to process your transactions.

4. Data security

We implement technical and organizational security measures to protect your personal information against unauthorized access, loss, or alteration. Our site uses encryption (SSL) and our databases are protected under strict industry standards.